Autoverse Privacy Policy

Effective Date: January 20, 2025

Autoverse Ltd. (“Autoverse,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when using our services, including our online marketplace, vehicle servicing, fleet/corporate solutions, and financial services (collectively, the “Services”).

By using our Services, you agree to the terms outlined here. Questions? Contact us at info@autoverseafrica.com.

1. Information We Collect

  • Personal Information: Name, contact, address, payment, ID.
  • Vehicle & Transaction Data: Vehicle details, orders, claims, history.
  • Business Info: For dealers and fleet clients: business names, licenses, finances.
  • Usage Data: IP address, browser, pages visited, device info.
  • Cookies & Tracking: Used for experience, analytics, personalization.
  • Third-Party Data: From partners to fulfill services (e.g., delivery, insurance).

2. How We Use Your Information

  • To provide and improve our Services
  • To communicate with you (e.g., orders, updates, marketing)
  • To enhance security and detect fraud
  • To analyze usage and personalize your experience
  • To support third-party services needed to fulfill your request

3. Sharing Your Information

  • Service Providers: Payment, cloud, delivery partners
  • Business Partners: Dealers, mechanics, insurance, etc.
  • Legal Compliance: For law, safety, or rights protection
  • Business Transfers: In case of merger/acquisition (with notice)
  • Consent: Any other sharing only with your permission

Note: We do not sell your personal information.

4. Data Security

We implement technical and organizational safeguards:

  • Encryption during storage and transfer
  • Access controls for authorized personnel only
  • Regular audits and platform updates
  • Secure cloud providers compliant with Ghanaian laws
  • You’re encouraged to use strong passwords and report suspicious activity

5. Your Rights

Under Ghana’s Data Protection Act, 2012 (Act 843), you can:

  • Access your personal data
  • Request corrections
  • Request deletion (within legal limits)
  • Object to data processing (e.g., marketing)
  • Request data portability
  • Withdraw previously given consent

Email info@autoverseafrica.com to exercise these rights. We respond within 7 working days and may ask for ID verification.

6. Data Retention

  • Transactions: Kept for 7 years (tax/law compliance)
  • Accounts: Stored while active + 5 years unless deleted sooner
  • Usage Data: Anonymized after 2 years

7. International Transfers

Some data may be processed outside Ghana. We ensure these comply with local laws using contractual and technical safeguards.

8. Cookies & Tracking

We use cookies to:

  • Run essential site features
  • Analyze performance and engagement
  • Show relevant ads and offers

You can manage cookies through your browser. See our Cookie Policy.

9. Third-Party Links

We may link to third-party sites. Their privacy practices are outside our control. Always review their policies before sharing info.

10. Children’s Privacy

Our services are not intended for those under 18. We don’t knowingly collect such data. If we do, we’ll delete it. Please notify us if needed.

11. Policy Updates

We may update this policy. If major changes occur, we’ll notify you via email or a website notice before it becomes active. View updates at autoverseafrica.com/privacy.

12. Contact

Autoverse Ltd.
U24, 2nd Awotse St. Ashaley Botwe School Junction, Accra
Email: info@autoverseafrica.com
Phone: 0558755550

You may also file a complaint with the Data Protection Commission of Ghana at dataprotection.org.gh.

Thank you for trusting Autoverse with your data.